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TN Computer Technology

NEWS

TCT is hiring!

18 May

TCT has an immediate opening for a Tier 1 Information Systems Technician. The selected candidate will work with a wide variety of clients to provide Tier 1 support and assist with routine daily IT needs. 

Responsibilities include:

- Create service tickets and provide initial customer contact and Tier 1 support services.
- Schedule service calls, customer support sessions, and escalate technical support as needed.
- Provide hardware recommendations based on client needs.
- Monitor systems management and backup software and provide proactive support as needed. 
- Represent the company as a day to day primary contact and liaison with clients. 

Qualifications include:

- Knowledge of basic IT support tasks, such as hardware troubleshooting, OS backup and reload, virus removal, printer setup, WiFi setup.
- Working technical knowledge of various common network protocols and configurations, such as TCP/IP, DHCP, DNS, VPN, 802.11 Networking. 
- Ability to effectively manage and prioritize time and resources.
- Basic cabling installation and troubleshooting knowledge preferred.
- Effective client communication skills. 
- Reliable Transportation
- Ability to lift 50 lbs.

Benefits include:

- Competitive salary, based on experience.
- Company paid holidays and vacations.
- Health insurance benefits.
- Weekends off unless overtime compensation provided. 

Candidates should submit resume with references, including desired salary and experience via email to info@tncomptech.com.